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The site support.reogen.com states the following, "Welcome to the Support Center." We noticed that the website stated " In order to streamline support requests and better serve you, we utilize a support ticket system." It also stated " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. it will take a second!." The header had osTicket as the highest ranking keyword. This keyword was followed by Customer support system and support ticket system which isn't as urgent as osTicket.